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How To Contact TSA Precheck

Month: July 2019

Month: July 2019

How To Contact TSA Precheck

Question: I need a phone number to speak with someone about my TSA Precheck application.

Answer: You can contact the TSA about your TSA Precheck application using the following number:

(866) 289-9673

Automated information is available anytime in several languages. Representatives are available 8 a.m. to 11 p.m. Eastern Time, Monday to Fridays. For Weekends and holidays the call center is open 9 a.m. to 8 p.m.

Note: You cannot contact the TSA about Global Entry / NEXUS or SENTRI applications. Trusted Travel programs are operated by Customs and Border Protection (CBP) and not TSA. CBP receives thousands of applications a day and does not operate a call center. To contact CBP directly about your Trusted Traveler application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘TSA Precheck application’. This will give you the email address of the service that you used.

 


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How To Contact SENTRI Card

Question: I need a phone number to speak with someone about my SENTRI card application.

Answer: It is not possible to call up to discuss an individual SENTRI application. The government receives thousands of SENTRI card applications a day and does not operate a call center. To contact the government directly about your SENTRI application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘SENTRI application’. This will give you the email address of the service that you used.

 


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How To Contact NEXUS

Question: I need a phone number to speak with someone about my NEXUS application.

Answer: It is not possible to call up to discuss an individual NEXUS application. The government receives thousands of NEXUS card applications a day and does not operate a call center. To contact the government directly about your NEXUS application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘NEXUS application’. This will give you the email address of the service that you used.

 


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How To Contact Global Entry 

Question: I need a phone number to speak with someone about my Global Entry application.

Answer: It is not possible to call up to discuss an individual Global Entry application. The government receives thousands of Global Entry card applications a day and does not operate a call center. To contact the government directly about your Global Entry application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘Global Entry application’. This will give you the email address of the service that you used.

 


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How To Contact FAST Card

Question: I need a phone number to speak with someone about my FAST card application.

Answer: It is not possible to call up to discuss an individual FAST application. The government receives thousands of FAST card applications a day and does not operate a call center. To contact the government directly about your FAST application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘FAST application’. This will give you the email address of the service that you used.

 


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Fingerprinting At SENTRI Interview

Question: What biometric date do I need to give at my SENTRI interview? Will they take fingerprints?

Answer: You will have a photograph of your face taken and your fingerprints will be scanned using highly sensitive, non-invasive, ink-less equipment. Biometric data is embedded onto your SENTRI card and is used to verify your identity when you arrive at the SENTRI lane. Fingerprint technology matches your fingerprints to those that were provided to the enrollment center when you enrolled in the SENTRI program. If your fingerprints cannot be detected, the Customs and Border Protection officer will refer your case to a supervisor for a decision.


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Fingerprinting At FAST Card Interview

Question:  It is difficult to get fingerprints from my right hand as a result of an industrial accident. Pioneering surgery saved my hand, but unfortunately, I’m not sure I have much in the way of fingerprints. Do I have to giver fingerprints at my FAST card interview – can you, please advise?

Answer:  You can use either hand for the FAST card interview fingerprinting. The equipment used is highly sensitive and can often pick up fingerprints that are not easy to detect due to injury. This is a non-invasive process and is used to verify your identity, so that a traveler’s fingerprints could serve as both a boarding pass and identity document. Fingerprint technology matches your fingerprints to those that were provided to the enrollment center when you enrolled in the FAST card program. If your fingerprints cannot be detected, the Customs and Border Protection officer will refer your case to a supervisor for a decision.

 


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NEXUS Interview Fingerprinting

Question:  Must I provide fingerprint identification at my NEXUS card interview?

Answer: Your fingerprints will be scanned at your Canada NEXUS interview. This is a non-invasive process and is used to verify your identity, so that a traveler’s fingerprints could serve as both a boarding pass and identity document. Fingerprint technology matches your fingerprints to those that were provided to the NEXUS enrollment center when you enrolled in the Canada NEXUS program.

Note: If you want to use your NEXUS card for air travel, you need to choose a NEXUS card enrollment center, which does iris scanning.

 


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Fingerprinting At Global Entry Interview

Question: May I use either hand for fingerprint identification at my Global Entry interview? I have always used my right hand. In September I had reverse shoulder replacement. Consequently, fingers on my right hand were swollen and numb. Most of the numbness has gone away, but my fingerprints are not recognized by my iPhone. Can you, please advise.

Answer: You can use either hand for the Global Entry interview fingerprinting. The equipment used is highly sensitive and can often pick up fingerprints that are not easy to detect due to injury. This is a non-invasive process and is used to verify your identity, so that a traveler’s fingerprints could serve as both a boarding pass and identity document. Fingerprint technology matches your fingerprints to those that were provided to the enrollment center when you enrolled in the Global Entry program. In the event that your fingerprints cannot be detected, the Customs and Border Protection officer will refer your case to a supervisor for a decision.


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TSA Precheck Fingerprinting

Question: I have applied for TSA Precheck. Will you fingerprint me, or do I have to get those done before I come?

Answer: Your fingerprints will be scanned at your TSA Precheck interview. This is a non-invasive process and is used to verify your identity, so that a traveler’s fingerprints could serve as both a boarding pass and identity document. Fingerprint technology matches your fingerprints to those that were provided to TSA Precheck when you enrolled in the TSA Precheck program.


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