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How To Contact SENTRI Card

How To Contact SENTRI Card

July 25, 2019

Question: I need a phone number to speak with someone about my SENTRI card application.

Answer: It is not possible to call up to discuss an individual SENTRI application. The government receives thousands of SENTRI card applications a day and does not operate a call center. To contact the government directly about your SENTRI application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘SENTRI application’. This will give you the email address of the service that you used.

 

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