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Aquatic Life

How To Contact TSA Precheck

Question: I need a phone number to speak with someone about my TSA Precheck application.

Answer: You can contact the TSA about your TSA Precheck application using the following number:

(866) 289-9673

Automated information is available anytime in several languages. Representatives are available 8 a.m. to 11 p.m. Eastern Time, Monday to Fridays. For Weekends and holidays the call center is open 9 a.m. to 8 p.m.

Note: You cannot contact the TSA about Global Entry / NEXUS or SENTRI applications. Trusted Travel programs are operated by Customs and Border Protection (CBP) and not TSA. CBP receives thousands of applications a day and does not operate a call center. To contact CBP directly about your Trusted Traveler application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘TSA Precheck application’. This will give you the email address of the service that you used.

 


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How To Contact SENTRI Card

Question: I need a phone number to speak with someone about my SENTRI card application.

Answer: It is not possible to call up to discuss an individual SENTRI application. The government receives thousands of SENTRI card applications a day and does not operate a call center. To contact the government directly about your SENTRI application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘SENTRI application’. This will give you the email address of the service that you used.

 


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Aquatic Life

How To Contact NEXUS

Question: I need a phone number to speak with someone about my NEXUS application.

Answer: It is not possible to call up to discuss an individual NEXUS application. The government receives thousands of NEXUS card applications a day and does not operate a call center. To contact the government directly about your NEXUS application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘NEXUS application’. This will give you the email address of the service that you used.

 


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Aquatic Life

How To Contact Global Entry 

Question: I need a phone number to speak with someone about my Global Entry application.

Answer: It is not possible to call up to discuss an individual Global Entry application. The government receives thousands of Global Entry card applications a day and does not operate a call center. To contact the government directly about your Global Entry application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘Global Entry application’. This will give you the email address of the service that you used.

 


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Aquatic Life

How To Contact FAST Card

Question: I need a phone number to speak with someone about my FAST card application.

Answer: It is not possible to call up to discuss an individual FAST application. The government receives thousands of FAST card applications a day and does not operate a call center. To contact the government directly about your FAST application, you can email your question at  https://help.cbp.gov/app/ask

If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘FAST application’. This will give you the email address of the service that you used.

 


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Aquatic Life

Fingerprinting At SENTRI Interview

Question: What biometric date do I need to give at my SENTRI interview? Will they take fingerprints?

Answer: You will have a photograph of your face taken and your fingerprints will be scanned using highly sensitive, non-invasive, ink-less equipment. Biometric data is embedded onto your SENTRI card and is used to verify your identity when you arrive at the SENTRI lane. Fingerprint technology matches your fingerprints to those that were provided to the enrollment center when you enrolled in the SENTRI program. If your fingerprints cannot be detected, the Customs and Border Protection officer will refer your case to a supervisor for a decision.


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Aquatic Life

Fingerprinting At FAST Card Interview

Question:  It is difficult to get fingerprints from my right hand as a result of an industrial accident. Pioneering surgery saved my hand, but unfortunately, I’m not sure I have much in the way of fingerprints. Do I have to giver fingerprints at my FAST card interview – can you, please advise?

Answer:  You can use either hand for the FAST card interview fingerprinting. The equipment used is highly sensitive and can often pick up fingerprints that are not easy to detect due to injury. This is a non-invasive process and is used to verify your identity, so that a traveler’s fingerprints could serve as both a boarding pass and identity document. Fingerprint technology matches your fingerprints to those that were provided to the enrollment center when you enrolled in the FAST card program. If your fingerprints cannot be detected, the Customs and Border Protection officer will refer your case to a supervisor for a decision.

 


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Aquatic Life

NEXUS Interview Fingerprinting

Question:  Must I provide fingerprint identification at my NEXUS card interview?

Answer: Your fingerprints will be scanned at your Canada NEXUS interview. This is a non-invasive process and is used to verify your identity, so that a traveler’s fingerprints could serve as both a boarding pass and identity document. Fingerprint technology matches your fingerprints to those that were provided to the NEXUS enrollment center when you enrolled in the Canada NEXUS program.

Note: If you want to use your NEXUS card for air travel, you need to choose a NEXUS card enrollment center, which does iris scanning.

 


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Fingerprinting At Global Entry Interview

Question: May I use either hand for fingerprint identification at my Global Entry interview? I have always used my right hand. In September I had reverse shoulder replacement. Consequently, fingers on my right hand were swollen and numb. Most of the numbness has gone away, but my fingerprints are not recognized by my iPhone. Can you, please advise.

Answer: You can use either hand for the Global Entry interview fingerprinting. The equipment used is highly sensitive and can often pick up fingerprints that are not easy to detect due to injury. This is a non-invasive process and is used to verify your identity, so that a traveler’s fingerprints could serve as both a boarding pass and identity document. Fingerprint technology matches your fingerprints to those that were provided to the enrollment center when you enrolled in the Global Entry program. In the event that your fingerprints cannot be detected, the Customs and Border Protection officer will refer your case to a supervisor for a decision.


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Aquatic Life

TSA Precheck Fingerprinting

Question: I have applied for TSA Precheck. Will you fingerprint me, or do I have to get those done before I come?

Answer: Your fingerprints will be scanned at your TSA Precheck interview. This is a non-invasive process and is used to verify your identity, so that a traveler’s fingerprints could serve as both a boarding pass and identity document. Fingerprint technology matches your fingerprints to those that were provided to TSA Precheck when you enrolled in the TSA Precheck program.


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Aquatic Life

How To Cancel Your SENTRI Card Application

Question: I would like to cancel my SENTRI application as soon as possible I am not able to take off work to go for in interview because the sites where you hold interviews are too far away. I do not have the vacation or sick time to take off work for an interview. How do I go about canceling?

Answer: If your SENTRI application is ‘Pending Review’ or ‘Conditionally Approved’, you cannot cancel your application and you will not receive a refund. You have 365 days to schedule and attend an interview at an enrollment center of your choice. You can reschedule your interview as many times as you wish within this 365-day period. If you fail to attend an interview within this period, your application will be canceled automatically.

You can cancel your application directly with the government if you have not paid the government fee ($100). Follow the steps below:

  1. Go to https://ttp.cbp.dhs.gov/ and click ‘Returning GE/NEXUS/SENTRI/FAST Member / Applicants LOGIN’ in the top right corner.
  2. You will be redirected to login.gov
  3. Click ‘Sign In’
  4. Enter the email address and password that you used to set up your login.gov account
  5. Follow the instructions and when complete, you will be returned to the Trusted Traveler Program website where you can click the button ‘Cancel Application Request’.

How To Cancel SENTRI Card With a Third-Party Supplier

If you have applied for SENTRI card using a third-party service like Easy Border Cards, you can cancel your application and receive a refund if your application has not been submitted to the government.

Follow the steps below to cancel your application with a third-party provider:

  1. Search your inbox to find the PayPal receipt for your payment to the third-party provider OR you can check your PayPal account directly;
  2. When you have the name of your third-party provider, search your email box for any messages you may have received from them;
  3. If you have received an ‘Application Submitted’ email, you will not be able to cancel your application or receive a refund because your application is not ‘Pending Review’. You should follow the instructions to take ownership of your account.
  4. If you have received a request for more information, you should still be able to cancel your SENTRI card application. Email the company with a request to refund.

Note: It is vital that you contact the correct company i.e. the one that you applied for SENTRI card with; you are unlikely to receive any response if you contact the wrong company.


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Aquatic Life

How To Cancel Your NEXUS Card Application

Question: I would like to cancel my NEXUS card application as soon as possible I am not able to take off work to go for in interview because the sites where you hold interviews are too far away. I do not have the vacation or sick time to take off work for an interview. How do I go about canceling?

Answer: If your NEXUS card application is ‘Pending Review’ or ‘Conditionally Approved’, you cannot cancel your application and you will not receive a refund. You have 365 days to schedule and attend an interview at an enrollment center of your choice. You can reschedule your interview as many times as you wish within this 365-day period. If you fail to attend an interview within this period, your application will be canceled automatically.

You can cancel your application directly with the government if you have not paid the government fee ($100). Follow the steps below:

  1. Go to https://ttp.cbp.dhs.gov/ and click ‘Returning GE/NEXUS/SENTRI/FAST Member / Applicants LOGIN’ in the top right corner.
  2. You will be redirected to login.gov
  3. Click ‘Sign In’
  4. Enter the email address and password that you used to set up your login.gov account
  5. Follow the instructions and when complete, you will be returned to the Trusted Traveler Program website where you can click the button ‘Cancel Application Request’.

How To Cancel NEXUS Card With a Third-Party Supplier

If you have applied for NEXUS card using a third-party service like Easy Border Cards, you can cancel your application and receive a refund if your application has not been submitted to the government.

Follow the steps below to cancel your application with a third-party provider:

  1. Search your inbox to find the PayPal receipt for your payment to the third-party provider OR you can check your PayPal account directly;
  2. When you have the name of your third-party provider, search your email box for any messages you may have received from them;
  3. If you have received an ‘Application Submitted’ email, you will not be able to cancel your application or receive a refund because your application is not ‘Pending Review’. You should follow the instructions to take ownership of your account.
  4. If you have received a request for more information, you should still be able to cancel your NEXUS card application. Email the company with a request to refund.

Note: It is vital that you contact the correct company i.e. the one that you applied for NEXUS card with; you are unlikely to receive any response if you contact the wrong company.


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Aquatic Life

How To Cancel Your Global Entry Application

Question: I would like to cancel my Global Entry application as soon as possible I am not able to take off work to go for in interview because the sites where you hold interviews are too far away. I do not have the vacation or sick time to take off work for an interview. How do I go about canceling?

Answer: If your Global Entry application is ‘Pending Review’ or ‘Conditionally Approved’, you cannot cancel your application and you will not receive a refund. You have 365 days to schedule and attend an interview at an enrollment center of your choice. You can reschedule your interview as many times as you wish within this 365-day period. If you fail to attend an interview within this period, your application will be canceled automatically.

You can cancel your application directly with the government if you have not paid the government fee ($100). Follow the steps below:

  1. Go to https://ttp.cbp.dhs.gov/ and click ‘Returning GE/NEXUS/SENTRI/FAST Member / Applicants LOGIN’ in the top right corner.
  2. You will be redirected to login.gov
  3. Click ‘Sign In’
  4. Enter the email address and password that you used to set up your login.gov account
  5. Follow the instructions and when complete, you will be returned to the Trusted Traveler Program website where you can click the button ‘Cancel Application Request’.

How To Cancel Global Entry With a Third-Party Supplier

If you have applied for Global Entry using a third-party service like Easy Border Cards, you can cancel your application and receive a refund if your application has not been submitted to the government.

Follow the steps below to cancel your application with a third-party provider:

  1. Search your inbox to find the PayPal receipt for your payment to the third-party provider OR you can check your PayPal account directly;
  2. When you have the name of your third-party provider, search your email box for any messages you may have received from them;
  3. If you have received an ‘Application Submitted’ email, you will not be able to cancel your application or receive a refund because your application is not ‘Pending Review’. You should follow the instructions to take ownership of your account.
  4. If you have received a request for more information, you should still be able to cancel your Global Entry application. Email the company with a request to refund.

Note: It is vital that you contact the correct company i.e. the one that you applied for Global Entry with; you are unlikely to receive any response if you contact the wrong company.


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Aquatic Life

How To Cancel Your FAST Card Application

Question: I would like to cancel my FAST card application as soon as possible I am not able to take off work to go for in interview because the sites where you hold interviews are too far away. I do not have the vacation or sick time to take off work for an interview. How do I go about canceling?

Answer: If your FAST card application is ‘Pending Review’ or ‘Conditionally Approved’, you cannot cancel your application and you will not receive a refund. You have 365 days to schedule and attend an interview at an enrollment center of your choice. You can reschedule your interview as many times as you wish within this 365-day period. If you fail to attend an interview within this period, your application will be canceled automatically.

You can cancel your application directly with the government if you have not paid the government fee ($100). Follow the steps below:

  1. Go to https://ttp.cbp.dhs.gov/ and click ‘Returning GE/NEXUS/SENTRI/FAST Member / Applicants LOGIN’ in the top right corner.
  2. You will be redirected to login.gov
  3. Click ‘Sign In’
  4. Enter the email address and password that you used to set up your login.gov account
  5. Follow the instructions and when complete, you will be returned to the Trusted Traveler Program website where you can click the button ‘Cancel Application Request’.

How To Cancel FAST Card With a Third-Party Supplier

If you have applied for FAST card using a third-party service like Easy Border Cards, you can cancel your application and receive a refund if your application has not been submitted to the government.

Follow the steps below to cancel your application with a third-party provider:

  1. Search your inbox to find the PayPal receipt for your payment to the third-party provider OR you can check your PayPal account directly;
  2. When you have the name of your third-party provider, search your email box for any messages you may have received from them;
  3. If you have received an ‘Application Submitted’ email, you will not be able to cancel your application or receive a refund because your application is not ‘Pending Review’. You should follow the instructions to take ownership of your account.
  4. If you have received a request for more information, you should still be able to cancel your FAST card application. Email the company with a request to refund.

Note: It is vital that you contact the correct company i.e. the one that you applied for FAST card with; you are unlikely to receive any response if you contact the wrong company.


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Aquatic Life

How Do I Fill Out My Baby’s TSA Precheck Application?

Question:  I’m filling out a  TSA Precheck application for my 4 month old baby. I don’t understand what it means where it says guardian questions. Are these questions are for me?
Then where it says employment and years living in the home, are those questions for me the parent? Please help me

Answer:  The process for filing a baby’s TSA Precheck application can be complicated if you do not have a login.gov account for your baby or if you cannot remember how to login to their account. Easy Border Cards can help you to apply for your baby’s TSA Precheck application without the hassle. We charge a $129.99 service fee, payable via PayPal.

Please follow the link below to save time:

Baby’s TSA Precheck Application

If you are traveling with a child – please note:

Children under 18 years qualify for expedited TSA screening if they are traveling with a parent or guardian who is enrolled onto the TSA Precheck program.

If the child is traveling alone, they need to get TSA Pre by filling out the TSA Precheck online application and attending a 30 minute interview at a TSA enrollment center. See the following steps:

  1. You should fill out the form as though you were your child e.g. Enter your baby’s name, date of birth and address.
  2. Your baby will need a unique email address (your personal email address will not be accepted by the government.
  3. In the section marked ‘Parent / Guardian Details’, you should fill out the section giving with your personal details.
  4. The rest of the whole form should be filled out as if the child were doing it themselves, which means in the employment section you must check ‘Child’ and there is no need to add further details except MONTH and YEAR i.e. the child’s date of birth. You can write ‘None’ for the rest of the fields.
  5. In the address section, if your baby is under 5 years, you only need to fill out the ‘Current Address’ section.

If you prefer to do baby’s TSA Precheck application yourself, you can apply here, but we save you time and only submit your application when it’s been thoroughly checked for accuracy


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