Question: I need a phone number to speak with someone about my TSA Precheck application.
Answer: You can contact the TSA about your TSA Precheck application using the following number:
Automated information is available anytime in several languages. Representatives are available 8 a.m. to 11 p.m. Eastern Time, Monday to Fridays. For Weekends and holidays the call center is open 9 a.m. to 8 p.m.
Note: You cannot contact the TSA about Global Entry / NEXUS or SENTRI applications. Trusted Travel programs are operated by Customs and Border Protection (CBP) and not TSA. CBP receives thousands of applications a day and does not operate a call center. To contact CBP directly about your Trusted Traveler application, you can email your question at https://help.cbp.gov/app/ask
If you applied through a third-party application processing provider like Easy Border Cards, it is unlikely that they will provide a call center facility. The best way to contact a third-party provider is to email them with your questions. You can find the email address by searching your inbox for ‘TSA Precheck application’. This will give you the email address of the service that you used.